FAQ

Questions, answered plainly.

Everything about networks, packages, billing, payouts and getting started. Still stuck? Support replies in under four hours.

Every post has an optional paid boost. Choose Starter ($9), Growth ($29) or Max ($99) either while composing or later from Published Content, pay in a secure box inside the app, and the boost activates the moment payment clears. SMM Tools puts that budget behind that one post on that one network, so you can boost your best performer on Instagram without spending on the rest. The extra reach, impressions and engagement feed straight back into your Published Content stats and the spend is logged automatically in your profit & loss ledger.

There are no refunds. You get a full 7-day free trial with no card required, so test everything before you pay. Once a payment is taken — subscription, add-on, AI credits, social boost or lifetime licence — it is final and non-refundable, including unused time and unused credits. You can cancel at any time and keep access until the end of the paid period.

Every major public network with a publishing API — Instagram, TikTok, X, Facebook, YouTube, LinkedIn, Pinterest, Threads, Snapchat, Reddit, Bluesky, Mastodon, Telegram, WhatsApp Business, Discord, Twitch, Tumblr, Google Business, Vimeo, Substack, Medium and regional networks like WeChat, Weibo, VK, Line and Xiaohongshu. New networks are added as their APIs open up.

Upload a CSV or drop a media folder. Each row becomes a post; you map columns to caption, media, network, time and campaign. The engine reformats media per network, validates limits, and queues everything with one confirmation.

Individual is for one brand and one person. Freelancer adds client workspaces, approvals and the full profit & loss ledger. Agency removes account limits and adds seats, white-labelling, consolidated finance and API access.

Yes. Every tier has a lifetime licence alongside monthly and yearly billing. Lifetime includes all core updates for the tier you purchased; usage-based AI credits are topped up separately.

Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, PayPal, Link, SEPA direct debit, iDEAL, Bancontact, Przelewy24, ACH bank transfer and invoiced wire for annual agency contracts.

Commissions are tracked per post and per link, verified against the network's confirmation window, then paid to your bank account, PayPal or Wise. Individual plans pay monthly; Freelancer and Agency pay weekly.

7 days on any subscription tier, no card required. You can connect accounts, schedule real posts and export a full report before deciding.

Any time, from billing settings. Upgrades are prorated instantly, downgrades take effect at the end of the period, and lifetime licences can be upgraded by paying the difference.